Shot Support

If your device fails to establish a GPS signal after starting your round at the course, follow the steps below to resolve the issue:1. End the Search for the CourseIf the device is stuck searching ...

You may want to remove a club from its current tag slot if, for example, you’ve lost the tag originally assigned to it. For instance, if you’ve misplaced your Driver’s ‘D’ tag and replaced it with ...

If you’re having trouble finding your course in the Shot Scope system, follow the best practices outlined below to improve your search results. If you still can’t find it, we'll show you how to req...

How the Step Counter WorksAutomatic Tracking: The watch automatically counts your steps throughout the day, whether you're playing a round of golf or going about your daily activities.​Daily Reset:...

If you're having trouble connecting your Shot Scope device to the mobile app, it's likely because you're trying to connect directly to the device via Bluetooth, rather than through the app. Follow ...

When viewing your clubs in the Shot Scope mobile app or dashboard, you may notice that some clubs appear in different colours—such as yellow. This is intentional and designed to help you easily dis...

Shot Scope devices come pre-loaded with courses from our extensive database, so you generally don’t need to download a course before playing, unless it’s a newly built course or one that isn’t avai...

If you play and upload a round before setting up your clubs in the My Bag section, Shot Scope will automatically create placeholder (default) clubs based on the tags used during that round.For exam...

You might need to edit a created club if, for example, you played and uploaded a round before setting up your clubs in My Bag. In such cases, the system will generate a set of default clubs, which ...

Golf courses around the world are constantly evolving, and we strive to keep our course mapping database as accurate and up-to-date as possible. We routinely review courses and work closely with ou...